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TEBZAR REFUND & RETURN POLICY
Compliant with the Consumer Protection Act (CPA) & the Electronic Communications and Transactions Act (ECTA)

We want you to love your TebZAR merch. If something isn’t right, our returns and refunds process is designed to be clear, fair, and in line with South African law.


1. General Policy

  • We do not offer returns or refunds for change of mind unless specifically stated in a promotion or product description.

  • Your rights under South African law always apply, even if not listed here.


2. Purchases via Direct Marketing (CPA Section 16)
If you bought TebZAR merch as a result of direct marketing (e.g. unsolicited calls, emails, or ads targeted to you), you have:

  • 5 business days from receiving your order to cancel it, return the goods, and receive a full refund.

  • Return shipping is at your cost and risk.


3. Inspection on Delivery (CPA Sections 19–20)
When buying online or without seeing the product in person:

  • You may inspect your order upon delivery.

  • If it is not what you expected or significantly different from the description, you may reject it and receive a full refund.

  • TebZAR will cover the cost and risk of returning the goods in this case.


4. Unsuitable for Stated Purpose (CPA Section 55)
If you told us you needed an item for a specific purpose and it does not meet that need:

  • You may return it within 10 business days of delivery.

  • TebZAR will cover the cost and risk of return.


5. Defective or Unsafe Goods (CPA Section 56)
All products carry a six-month implied warranty. If your item is defective, unsafe, or not of acceptable quality:

  • You may choose a repair, replacement, or full refund.

  • TebZAR will cover the cost and risk of the return.

  • This does not apply to defects we disclosed before your purchase.


6. Online Purchases Cooling-Off Period (ECTA Section 44)
For online orders, you have 7 calendar days after receiving your order to cancel for any reason:

  • You’ll receive a full refund.

  • You are responsible for return shipping costs.


7. Packaging & Condition of Returns

  • If returned in original, unopened packaging – no fees apply.

  • If opened but still in good condition – a reasonable handling fee may be charged.

  • Damaged or heavily used goods may be rejected or incur restoration costs (unless damage occurred during inspection).


8. Refund Process

  • Refunds are made to your original payment method or via bank transfer.

  • Store credit or vouchers will only be given if you choose that option.

  • We aim to process refunds within 10 business days after receiving returned goods.


9. If You Need Help or Want to Complain

  • First, please contact our customer support at witty@tebzar.co.za

  • If the issue remains unresolved, you may contact the National Consumer Commission or the Consumer Goods and Services Ombud.


10. Plain Language Promise
We aim to keep our policies clear and easy to understand, without unfair or misleading terms.